Regardless of size or type, every business aspires to achieve impressive customer acquisition, an expanding customer base, and special sales. The Consumer Packaged Goods (CPG) industry is no exception and is known for its dynamism.
CPG industry players are constantly innovating to maintain their faithful customers and channel associates, and QR codes have emerged as an integral element of their loyalty programs.
Undoubtedly, QR codes have proven to be a significant advantage for the CPG industry’s loyalty initiatives. Let’s explore why!
Data derived from QR code scan yields meaningful insights into customer behavior, enabling CPG brands to classify their customers into distinct categories. In addition, QR codes empower companies to determine customers’ interest levels in specific products and interact with them in real time.
Standing toe-to-toe with CPG behemoths like Hindustan Unilever Limited (HUL), ITC Limited, and Procter and Gamble is a tall order. These heavyweights offer competitive prices, which can squeeze out startups and small-to-medium enterprises (SMEs). However, a well-placed QR code in a loyalty program can cater to consumer desires and reinforce loyalty towards the CPG industry brands.
A quick QR code scan can deliver immediate loyalty benefits to customers. For example, when a person purchases a product, they can scan the QR code on its packaging. This interaction promotes brand loyalty.
Research says that 92% of customers trust recommendations from family and friends more than ads. Therefore, constructing a loyalty program with sporadic shoppers can always be good. In the CPG industry, brands benefit significantly from the power of word-of-mouth when they manage to engage the friends and family of their consumers.
The CPG marketplace is always bustling, with various brand owners launching new products. Your success hinges on your strategy and your ability to retain loyal customers.
Adopting QR codes is just the initial step. Next, your brand must continue to tap into the potential of QR codes through loyalty programs designed for the CPG sector.
Need expert guidance? Basiq360 is here to help you navigate the path that leads to your brand’s success.