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Frequently Asked Questions

Get Answers to Your Automation Questions

We understand that you may have questions about our products, services, and how we can help streamline your business operations. That’s why we’ve compiled this comprehensive list of frequently asked questions. You’ll find the answers here if you’re curious about our product functionality, pricing models, security measures, or support services. Learn more about how Basiq360 can empower your business with our innovative automation solutions.

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About Basiq360

Basiq360 is a comprehensive business automation platform that offers a suite of digital solutions designed to streamline business operations, enhance productivity, and drive growth. It leverages advanced technologies such as cloud computing and QR code systems to provide businesses with tools to manage sales activities, channel partners, inventory, and more. Basiq360’s solutions are designed to be user-friendly, secure, and customizable to meet the unique needs of each business.

You can get started with Basiq360 products by contacting the Basiq360 team or booking a free demo through the Basiq360 website. The Basiq360 team will guide you through the process, answer your questions, and provide the support you need to implement and use Basiq360 products successfully. We’re committed to ensuring all businesses a smooth and successful onboarding experience.

Product Functionality

Basiq360’s Sales Enablement Automation product is designed to automate and streamline sales processes. It provides real-time insights into sales activities, enabling businesses to make data-driven decisions. The product features advanced analytics capabilities, allowing companies to track and analyze sales performance, identify trends, and uncover growth opportunities. It also offers comprehensive sales force management features, including task management, performance tracking, and communication tools, to enhance productivity and efficiency.

Basiq360’s Supplier Management System is a robust solution to manage dealer networks effectively. It offers a range of features to streamline dealer management processes. These include dealer onboarding tools to simplify and speed up the process of bringing new dealers on board, order management tools to track and manage orders efficiently, inventory control tools to ensure optimal inventory levels, and performance tracking tools to monitor dealer performance and identify areas for improvement.

Basiq360’s Loyalty & Rewards Management customer loyalty programs. It enables businesses to design and manage reward programs that incentivize customer loyalty and repeat purchases. The system allows companies to track customer loyalty points, provide personalized offers based on customer behavior, and analyze the effectiveness of their loyalty programs. It also features a QR code-based system to streamline the management of loyalty programs and enhance security.

Customization and Integration

Yes, Basiq360 offers customization services to ensure its products serve your specific business needs optimally. The team at Basiq360 works closely with companies to understand their unique needs and customize the products accordingly. That could involve adjusting the features, interfaces, workflows, or integrations of the products to better align with the business’s processes, goals, and strategies.

Yes, Basiq360 products are designed to integrate with various existing systems seamlessly. That includes popular systems like SAP, Salesforce, Microsoft Dynamics, Tally, Busy, and FieldAssist. These integrations allow businesses to leverage the capabilities of Basiq360 alongside their existing tools, creating a cohesive and efficient technology ecosystem. The team at Basiq360 can assist with the integration process, ensuring a smooth and hassle-free experience.

Support

Basiq360 is committed to providing comprehensive support to ensure users’ smooth and efficient experience. That includes offering extensive training programs to equip your team with the knowledge and skills to leverage Basiq360 effectively. Basiq360 also provides continuous support to resolve any issues that may arise. It conducts periodic reviews to ensure the products continue to meet your business needs. The support team at Basiq360 can be reached via multiple channels, including email, phone, and live chat, ensuring timely and effective support.

Security and Privacy

Security is a top priority at Basiq360. The products are designed with advanced security measures to protect user data and ensure the integrity of business operations. That includes data encryption to protect data in transit and at rest, secure data centers to safeguard the physical infrastructure, and regular security audits to identify and address potential vulnerabilities. Basiq360 maintains the highest security standards and complies with all relevant regulations and industry best practices.

Basiq360 takes data privacy seriously and complies with all relevant data privacy regulations. We have policies and measures to protect user data and ensure privacy. That includes data encryption, secure data storage, and strict access controls. Basiq360 is transparent about its data practices and provides users with control over their data. You can learn more about Basiq360’s data privacy practices by contacting our customer success team or reviewing our privacy policy.

Pricing and Subscription

Basiq360 offers flexible pricing models to cater to the diverse needs of businesses. That includes both upfront payment and a pay-as-you-go or SaaS model. The upfront payment model involves a one-time payment and is suitable for companies that prefer to make a single investment. The pay-as-you-go model involves a regular subscription fee and provides businesses with flexibility and scalability, allowing them to adjust their usage and costs based on their needs. The specific pricing details can be obtained by contacting our customer success team. They can provide a customized quote based on your business size, needs, and the particular products you’re interested in.

Yes, Basiq360 offers a free demo of its products. That allows you to explore the features and capabilities of the products and see how they can benefit your business before committing to a subscription. The demo can be booked through the Basiq360 website, and the Basiq360 team will guide you through the demo and answer any questions you may have.

Suppose you decide to cancel your subscription to a Basiq360 product. In that case, you retain ownership of your data and can export it. Basiq360 is committed to data portability and ensures businesses can retrieve their data in a usable format. It’s important to discuss this with the Basiq360 team before signing up to understand the specific process and formats for data export.

Business Continuity

While it’s improbable, if Basiq360 were out of business, we have measures to ensure customers can retrieve their data. Basiq360 is committed to maintaining the trust and confidence of its customers. It has contingency plans to protect customer data in any circumstance. Discussing these plans with the Basiq360 team to understand the specifics is advisable.

Yes, Basiq360 products are designed with scalability in mind. As your business grows and your needs evolve, Basiq360 products can scale to meet those needs. Whether you need to manage more data, add more users, or expand to new locations, Basiq360 products can accommodate your growth. The Basiq360 team can assist with scaling the products and ensuring they continue to serve your business effectively as it grows.

Basiq360 is committed to providing reliable and uninterrupted service. We strive for the highest possible uptime for our products to ensure businesses can rely on them for their critical operations. Specific uptime guarantees can be obtained by contacting the Basiq360 team. We monitor our systems continuously and take measures to address any issues and minimize downtime quickly.

Hardware and Accessories

Basiq360 assists businesses in choosing suitable printers for printing QR codes based on their specific needs. We recommend printers offering high print quality and speed that fit the business’s volume requirements. The Basiq360 team can guide printer selection and setup to ensure optimal performance and compatibility with Basiq360 products.

Basiq360 recommends reliable, quick, and compatible scanners with our systems. We recommend scanners that accurately and efficiently read the QR codes used in Basiq360 products. The Basiq360 team can guide scanner selection and setup to ensure optimal performance and compatibility with Basiq360 products.

Basiq360 assists businesses in selecting the correct labels for QR codes. We recommend durable and high-quality print materials that can withstand various conditions and ensure the readability of the QR codes. The Basiq360 team can guide label selection to ensure optimal performance and compatibility with Basiq360 products.

Basiq360 leverages its industry knowledge and network to help businesses identify the right third-party vendors for the hardware and accessories they need. We can guide vendor selection, ensuring companies choose vendors that offer high-quality products, reliable service, and competitive prices.

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