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Warranty & Support Management

Basiq360’s Warranty & Support Management system empowers your brand to break free from the confines of traditional warranty processes, providing a seamless, efficient, and customer-centric warranty experience.

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Easy Warranty Management

Basiq360’s Warranty & Support Management solution provides a comprehensive, digital approach to warranty management.

  • Digital Warranty Activation and Management

    Our platform incorporates a warranty dashboard that delivers valuable performance metrics to stakeholders. That includes data on active warranties, claims made, resolved, and more.

  • Efficient Warranty Registration

    Our system allows customers to register and activate their warranties in a single step. That is accomplished by scanning a QR code and entering relevant details online, simplifying the process and saving time.

  • Cost-Effective Claim Management Solution

    Our integrated digital warranty tool aligns with existing packaging designs, making for a cost-effective claims management solution. Advanced technology and automation of the claims management process result in lower operational costs and increased revenue.

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QR code-Based System

Our Warranty & Support Management system assigns a unique, tamper-proof QR code to each product, ensuring accurate data capture and protection against fraudulent warranty claims.

  • Unique QR Code

    Every product unit is assigned a unique, tamper-proof QR code, ensuring data capture on the digital dashboard and protecting against fraudulent claims.

  • First-Party Data Access

    Digital warranty activation via QR code enables brands to collect real-time consumer data. It can inform targeted marketing campaigns and bolster data analytics efforts.

  • Real-Time Coordination

    Our solution enhances your business strategies and gives you a competitive edge using real-time warranty claim data. That allows for timely adjustments to your plan based on the latest data.

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Fraud-Proof Settlements

Basiq360’s Warranty & Support Management system ensures robust fraud-proof settlements, mitigating risks with unique QR codes and automated alerts while streamlining the claims process for maximum efficiency and accuracy.

  • Fraud Prevention

    Our system assigns a unique QR code to every product in your supply chain. Quick alerts are generated when a counterfeit product entry or a false claim is detected, enabling you to take immediate action.

  • Automated Claim Activation

    The digital dashboard automatically generates claims once the user and their warranty are registered. That eliminates the need for manual warranty activation, reducing the potential for errors and improving efficiency.

  • Effortless Claim Settlement

    Our solution allows you to manage data, procedures, and policies covering the entire claims process. Brands can easily upload, submit, check, and manage the status of claims on our Digital Warranty Management Platform.

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360º Digital Warranty Management

Basiq360’s system revolutionizes warranty management by providing a comprehensive, digital solution. It includes everything from warranty registration to claim management—all streamlined through a user-friendly dashboard.

  • Digital Solutions

    Our system provides customers a seamless experience when activating their product’s warranty. At the same time, brands can focus on ensuring product authenticity, managing warranties, and providing top-notch after-sales services.

  • Self-Service Portals

    We offer self-service portals that provide customers with 24/7 support for warranty-related issues and inquiries. With 24/7 digital helpline support and online databases, we ensure maximum customer satisfaction while relieving your brand of the need to handle cumbersome tasks.

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